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Shipping Policy
At Ula Fashion Group, we are committed to delivering your orders quickly and securely. Our shipping policy ensures transparency and confidence for every purchase.
Delivery Time
● Standard delivery time is 3–6 business days from the date of order confirmation.
● Delivery times may vary depending on destination, customs clearance, and local courier schedules.
Shipping Partners
● We work with FedEx and YunExpress to provide reliable international and domestic shipping services.
● Tracking information will be provided once your order has been dispatched, allowing you to monitor your shipment in real time.
Shipping Costs
● Shipping fees are calculated at checkout based on destination and order size.
● Free shipping promotions may apply during special campaigns or for qualifying orders.
Customs & Duties
● International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
● Ula Fashion Group is not liable for delays caused by customs inspections.
Order Processing
● Orders are processed within 1–2 business days.
● You will receive a confirmation email once your order has been shipped.
Responsibility
● Ula Fashion Group is not responsible for delays caused by unforeseen circumstances (e.g., weather, strikes, or customs).
● Please ensure your shipping address is accurate to avoid delivery issues.
Contact Us
For any shipping inquiries, please contact our customer service team at support@ula-na.com.
FAQ
1. How do I start my ULA Dress return? Is it complicated?
No complexity – 3 simple steps: Log into your account → "View Orders" → "Request Return" (auto-generates your free returns label).
Email: ula-na@ula-na.com if you need help finding it. Takes 2 minutes maximum.
2. How long until I receive my refund after returning my ULA Couture Dress?
Once your return reaches our UK warehouse (allow 2-3 days Royal Mail delivery), we process refunds within5 working days. Your bank may take 3-5 extra days to show the credit. Store credit? Instant upon approval.
3. What if my ULA haute couture dress doesn't fit perfectly?
No stress– return unworn within 14 days for full refund or exchange. Our UK styling team offers free live chat sizing advicebeforepurchase to prevent this. Tags must remain attached, no makeup/perfume marks.
4. Do I pay return postage for ULA Dress returns?
Customer covers return postage (Royal Mail / DHL /courier standard rates).
5. What happens if my return arrives damaged or late?
We protect you: Track your parcel with Royal Mail, DHL. If lost/damaged in transit, contact ula-na@ula-na.com with tracking number within 14 days – we'll resolve immediately with refund/store credit. No risk to you.